Refund policy
PrimeBeat Refund & Return Policy
At PrimeBeat, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 60-Day Money-Back Guarantee under the terms outlined below.
60-Day Money-Back Guarantee
If you're not satisfied with your first purchase of PrimeBeat, simply contact us at info@tryprimebeat.com within 60 days of delivery, and we’ll review your request and work with you to find a suitable resolution.
A brief explanation or feedback may be requested to help us improve our service.
What's Covered
- Your first PrimeBeat order
- Refund requests submitted within 60 days of delivery
- One refund per customer
What's NOT Covered
- Refund requests submitted after 60 days from delivery
- Customers who have previously claimed a refund under this guarantee
- Shipping and handling fees
- Refunds are not issued for taste or subjective preference concerns, as these are not reflective of product quality or effectiveness.
No exceptions are made beyond the 60-day money-back guarantee.
Billing Information
You are responsible for keeping your billing information current and accurate.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us immediately at info@tryprimebeat.com.
Once verified, we'll provide a replacement at no additional cost.
Order Cancellation
If you need to cancel an order, contact us as soon as possible. We will do our best to stop your order before it ships, but we cannot guarantee cancellations once an order has been processed.
Orders that have already shipped cannot be cancelled.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy, including all eligibility requirements and limitations.
Contact Us
Email: info@tryprimebeat.com